We are a small shop and sincerely appreciate your business. Twig and Tweed is our love and we are passionate about what we cultivate here.
SHIPPING
Order and Shipping Confirmation
Once your order has been placed you will receive an email confirmation and another when your order has been dropped off for shipment. The shipping confirmation will include your order number, tracking number and ship date. When you receive your order confirmation please make sure your shipping address is correct. We are unable to redirect goods once they are on route to you. Orders that are returned to us because of address error will not be shipped back until the customer corrects their address and pays for additional shipping costs.
Orders can take up to 3 business days (Monday-Friday) to be processed and dropped off for shipment.
Once items are dropped off for shipment, standard shipping in the continental US can take 1-5 business days in transit.
Where We Ship
Currently we only ship within the 48 Continental USA
Shipping Costs
United States:
$0-$149.99 before taxes, shipping is $10.95
$150-$199.99 before taxes, shipping is $14.95
$200-$349.99 before taxes, shipping is $19.95
$350-$499.99 before taxes, shipping is $29.95
$500+ before taxes, shipping is free.
Please note that oversized items are only available for local pick-up at this time.
Local Pickup
Local pickup is available for a majority of our items. If you would like to use local pick-up, at checkout, please select "Pick up" while in the "Information" section. Artwork as well as some large furniture pieces are only available for pickup.
International Shipping
Currently we do not offer International shipping.
"Stolen" Packages
Currently we only ship via USPS. We are not responsible for any items that go missing during transit or are misplaced upon delivery. We can require a signature for receipt of package, if you would like this please ensure that you email at the time of your order.
Cancellation Orders
You can cancel your order up to 24 hours of purchase as long as your order has NOT been processed and dropped off for shipment.
We appreciate your understanding when it comes to everything involved in shipping. Shipping is expensive and we are working hard to get it to you in a timely fashion.
Exchange/Return & Damages Policy
Returns are available for STORE CREDIT or EXCHANGE ONLY. Returns/exchanges are accepted within 10 days of delivery date. Items must be returned unopened/unused and in their original packaging. To return an item, follow the directions below:
1. Go to https://www.twigandtweed.com/pages/contact-me fill out box with name, email and request. Or email customercare@twigandtweed.com with your inquiry and to receive a RMA number.
2. If the return is a result of error on our end, we will provide shipping label once customer service has responded to your inquiry. You will then be able to print a pre-paid UPS shipping label. Print the pre-paid shipping label, affix it to you package and take the package to a UPS drop-off location. Any other return labels will not be provided by Twig and Tweed.
3. Returns/exchanges will NOT be accepted on any jewelry, skincare/beauty, fragrance, personalized items, furniture, plants, one of a kind art, personal hygiene items, or anything from the sale collection.
4. Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
For items that have been damaged in transit please email customercare@twigandtweed.com and include pictures of the damage, and pictures of the shipping box help as well. Once we receive your email, we'll determine next steps. Emails for damages MUST be received within 10 days of delivery date. Anything received later than the 10 days will not be eligible for exchange or refund.
If you have any further questions, please email customercare@twigandtweed.com
Late Returns
Any item returned after 15 days from order date is not eligible for exchange/store credit. The only exception is holiday/Christmas order. Holiday orders will be accepted for exchange through the month of December.
Items Not Eligible for Return/Exchange
Please note that we do not accept returns of art, rugs, jewelry, plants, furniture, personal hygiene items, lighting, food, any personalized or custom-made products, final sale merchandise, or products that are specified as non-returnable in its description. Returns are not allowed on any SALE collection purchases.
Processing a Return/Exchange
A store credit or exchange will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for exchange/store credit. Returns/exchanges do not include any shipping or handling charges, except in the case of faulty or damaged items. Your store credit will be issued and emailed upon return approval.
Sales & Promotions
We often have sales and promotions and understand your frustration if purchasing something full price that goes on sale the next day. Therefore, if purchase happened within 24 hours of a sale going live we will provide you a gift card for the difference. WOMH gift cards never expire and can be used BOTH in store and online. Please note sales and promotions can differ online and in store.
Shipping Address
Twig & Tweed
210 Parktowne Unit 1
Edgewater, FL 32132
Heirloom Items
Due to the vintage, one-of-a-kind nature of our Heirloom products, all sales are final. Any advertised promotions or discounts are only valid in the timeline in which they are held and cannot be applied to past or future orders.
All Heirloom products at Twig & Tweed are vintage and antique. Vintage products are worn in nature, and may contain blemishes, which gives each product it’s one of a kind appeal, and therefore cannot be considered defective.
This Privacy Policy governs the manner in which Twig and Tweed collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.twigandtweed.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Twig and Tweed.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order/fill out a form/subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
How we use collected information
Twig and Tweed collects and uses Users personal information for the following purposes:
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\’s own terms and policies.
Changes to this privacy policy
Twig and Tweed has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us via email at hello@twigandtweed.com
Terms and Conditions
This website and any mobile application (collectively, this “Site”) is owned by Twig and Tweed (“We”, “Us” or “Twig and Twig”). We are providing you with access to this Site and our online store (together, our “Services”) subject to the following terms and conditions. By browsing, accessing, using, registering for or purchasing merchandise on this Site or otherwise using our Services, you are agreeing to all of the following terms and conditions, including any policies referred to herein (collectively, these “Terms”). So, please read these Terms carefully. We reserve the right to change this Site and these Terms at any time. If you are unwilling to be bound by these Terms, you should not browse, access, use, register for or purchase merchandise from the Site. You represent and warrant that you are at least 18 years old or visiting this Site under the supervision of a parent or guardian.
Privacy Policy
Use of This Site
Subject to your compliance with these Terms, We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal, non-commercial use of this Site. This license grant does not include: (a) any resale or commercial use of this Site or content therein; (b) the collection and use of any product listings or descriptions; (c) making derivative uses of this Site and its contents; or (d) use of any data mining, robots, or similar data gathering and extraction methods on this Site. You may not use, frame or utilize framing techniques to enclose any of Our trademark, logo, content or other proprietary information (including the images found at this Site, the content of any text or the layout/design of any page or form contained on a page) without Our express written consent. Further, you may not use any meta tags or any other “hidden text” utilizing Our name, trademark, or product name without Our express written consent. Any breach of these Terms shall result in the immediate revocation of the license granted in this paragraph without notice to you. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the homepage of this Site so long as the link does not portray Us or Our products or services in a false, misleading, derogatory, or otherwise offensive matter. This limited right may be revoked at any time. You may not use any of Our logos or other proprietary graphics or trademarks as part of the link without express written permission.
Account
In order to access some features of this Site, you may be required to register and We may assign to you, or you may be required to select, a password and user name or account identification. If you register, you agree to provide Us with accurate and complete registration information, and to inform us immediately of any updates or other changes to such information. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify Us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security. Each time you use a password or identification, you will be deemed to be authorized to access and use the Site in a manner consistent with these Terms, and We have no obligation to investigate the authorization or source of any such access or use of this Site. YOU WILL BE SOLELY RESPONSIBLE FOR ALL ACCESS TO AND USE OF THIS SITE BY ANYONE USING THE PASSWORD AND IDENTIFICATION ORIGINALLY SELECTED BY, OR ASSIGNED TO, YOU WHETHER OR NOT SUCH ACCESS TO AND USE OF THIS SITE IS ACTUALLY AUTHORIZED BY YOU, INCLUDING WITHOUT LIMITATION, ALL COMMUNICATIONS AND TRANSMISSIONS AND ALL OBLIGATIONS (INCLUDING WITHOUT LIMITATION FINANCIAL OBLIGATIONS) INCURRED THROUGH SUCH ACCESS OR USE.
Electronic Communication
When you use this Site, or send emails to Us, you are communicating with Us electronically. You consent to receive communications from Us electronically. We will communicate with you by e-mail or by posting notices on this Site or through our other services. You agree that all agreements, notices, disclosures and other communication that We provide to you electronically satisfy any legal requirements that such communications be in writing.
User Content
This Site may include features and functionality (“Interactive Features”) that allows users to create, post, transmit or store any content, such as text, music, sound, photos, video, graphics or code on the Sites (“User Content”). User Content is publicly-viewable and may include your profile information and any content you post pursuant to your profile, but it does not include your account information or information you submit in order to make a purchase. You agree that you are solely responsible for your User Content and for your use of Interactive Features, and that your use any Interactive Features at your own risk. By using any Interactive Areas, you agree not to post, upload to, transmit, distribute, store, create or otherwise publish or send through the Sites any of the following:
User Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, abusive, inflammatory, fraudulent or otherwise objectionable;User Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or that would otherwise create liability or violate any local, state, national or international law;User Content that displays, describes or encourages usage of any product We sell in a manner that could be offensive, inappropriate or harmful to Us or any user or consumer;User Content that may impinge upon or violate the publicity, privacy or data protection rights of others, including pictures, videos, images or information about another individual where you have not obtained such individual’s consent;User Content that makes false or misleading statements, claims or depictions about a person, company, product or service;User Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party;User Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity; andViruses, malware of any kind, corrupted data or other harmful, disruptive or destructive files or code.
Rights in User Content
Except as otherwise provided in these Terms, on this Site or in a separate agreement with Us, We claim no ownership or control over any User Content. However, by submitting or posting User Content on this Site, you grant to Us a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, transferable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such User Content on this Site and on third-party sites and mobile applications and in all other media or formats, whether currently known or hereafter developed, for any purpose and without any compensation to you. You also grant users of this Site the right to access your User Content in connection with their use of this Site. By posting User Content to this Site, you represent and warrant that (a) such User Content is non-confidential; (b) you own and control all of the rights, title and interest in and to the User Content or you otherwise have all necessary rights to post and use such User Content to this Site and to grant to Us the rights that you grant in these Terms; (c) the User Content is accurate and not misleading or harmful in any manner; and (d) the User Content, and your use and posting thereof in connection with this Site, do not and will not violate these Terms or any other of Our applicable terms, guidelines or policies or any applicable law, rule or regulation.
Restrictions on Rights to Use
You agree you shall not (and you agree not to allow any other individual or entity using your password and identification to):
download, modify, reproduce, adapt, translate, reverse engineer, create derivative works based upon, publicly display, sell, rent, license, or in any way commercially exploit any portion of this Site, except and to the extent expressly permitted under these Terms;remove any copyright, trademark or other proprietary rights notice contained in or on the Site;use any robot, spider, site search/retrieval application, or other device to retrieve or index any portion of this Site;collect any information about other users (including usernames and/or email addresses) for any purpose other than to solicit and/or share reviews with other users;reformat or frame any portion of any Web pages that are part of this Site;create user accounts by automated means or under false or fraudulent pretenses;create or transmit to other users unsolicited electronic communications, such as “spam,” or otherwise interfere with other users’ enjoyment of the Site;submit to this Site any content that falsely states or implies that such content is sponsored or endorsed by us;transmit or upload to this Site any item containing or embodying any virus, worm, defect, malware, Trojan horse, software bomb or other feature designed to damage or degrade in any manner the performance of this Site, any other Web site, or any computer or other device or system, or the enjoyment of this Site by any user;use this Site to violate the security of or gain unauthorized access to any computer or computer network or other device or system (including unauthorized attempts to discover passwords or security encryption codes);submit to this Site any content that is unlawful or facilitates, constitutes, promotes or encourages illegal activity; or otherwise use the Site to transfer or store illegal material, including any material deemed threatening or obscene
Ownership
As between you and Us (Twig and Tweed), this Site, including all photographs, images, text, graphics, icons, audio clips, software, source code and other aspects thereof (excluding User Content), all improvements or modifications thereof, all derivative works based thereon, and the collection, arrangement, and assembly of this Site (collectively, the “Site Content”), including all copyrights, trademarks, and other intellectual property or proprietary rights in the foregoing, are owned by Us or our licensors and protected by applicable copyright laws. The use of any of Our trademarks or service marks without our express written consent is strictly prohibited. You may not use our trademarks or service marks in connection with any product or service in any way that is likely to cause confusion. You may not use our trademarks or service marks in any manner that disparages or discredits us. You may not use any of our trademarks or service marks in meta tags without prior explicit consent. Nothing in these Terms shall be deemed to grant to you or any other user any license or right in or to any of Our patents, copyrights, trademarks, trade secrets or other proprietary rights.
Purchases on this Site
You agree that all of your transactions with or through this Site may, at Our option, be conducted electronically from start to finish. If We decide to proceed non-electronically, those transactions will still be governed by the remainder of these Terms unless you enter into different terms provided by us. You are responsible to print or make an electronic a copy of these Terms and any other contract or disclosure that we are required to provide to you. The risk of loss and title for items purchased by you on this Site pass to you upon our delivery of the items to the carrier pursuant to a shipment contract. We charge sales tax for merchandise ordered on this Site based on the applicable state sales tax rate of the location to which the order is being shipped. When We ship to you or per your directions to another person, you agree to pay the shipping and any handling charges shown on this Site when your order is placed. We reserve the right to increase, decrease and add or eliminate charges from time to time and without prior notice, so you agree to check all charges before placing an order or signing up for a service. Any shipping or handling charges may or may not reflect actual costs. Only valid credit cards or other payment method acceptable to us may be used. By submitting your order, you represent and warrant that you are authorized to use the designated card or method and authorize us to charge your order (including taxes, shipping, handling and any other amounts described on the Sites) to that card or other method. If the card (or other method) cannot be verified, is invalid, or is not otherwise acceptable, your order may be suspended or cancelled automatically. All returns are governed by our Return Policy. We attempt to be as accurate as possible and eliminate errors on this Site; however, We do not warrant that any product, service, description, photograph, pricing or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Site, in an order confirmation, in processing an order, delivering a product or service or otherwise, We reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. Your sole remedy in the event of such error is to cancel your order and obtain a refund. All items are subject to availability and We reserve the right to impose quantity limits on any order, to reject all or part of an order and to discontinue products or services without notice, even if you have already placed your order. All prices are subject to change without notice. We reserve the right to refuse or cancel any orders placed for products and/or services which the sale or use of such product and/or service in your state or jurisdiction is restricted or prohibited.
Links
This Site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that We are not responsible for the operation of or content located on or through any such site.
Modifications to Site
We reserve the right to modify or discontinue, temporarily or permanently, this Site or any features or portions thereof without prior notice.
